Extended Christmas Returns
Items purchased from our store during the festive period will still fall under our 14 day policy stated below for full refund. However we will allow returns for exchange or store credit until the 6th January 2025. This means items need to be postmarked by the 6th.
If any of your items aren’t quite right, you have 14 days from the day you receive them to return full priced items for a refund. The return package must be postmarked within 14 days from the date you received it to be eligible for a full refund.
Merchandise must also be returned in original condition with all tags attached. Any items that are returned with signs of being worn (including smelling of perfume or with make-up marks from trying on), without tags or sent back outside of the 14 day period, will not be accepted for a refund.
If items are postmarked after the 14 days but within 30 days, we will grant store credit via email.Any returns postmarked after 30 days will not be accepted and will be returned directly to the customer without contact.
If you are returning internationally, as long as the package is sent back and postmarked within 14 days and adheres to the above it will be eligible for a refund.
Any free gifts received with your order must also be returned if you are sending back the full order for refund. If exchanging, gifts can be kept free of charge. If you wish to keep them when returning all items we will deduct the cost from your refund.
Hair scrunchie - £8
Bag - £15
Swimwear must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations, garments that have had hygiene stickers removed or are soiled, marked, worn, damaged or laundered will not be accepted. When trying on swimwear, please do so over your own underwear.
Items purchased from our SALE section are strictly exchange or store credit only.
Full priced items purchased with a temporary discount code will still be eligible for a refund if following our returns policy which can be found above.
Store credit is emailed as a gift card and has no time limit to be used.
* Please note that if you wish to order more than one size of an item from our SALE section, we will accept the return of one size for a full refund.
If all sizes of the same item are sent back, one size will be accepted for refund and one will be issued with store credit.
The cost of returns are to be covered by the customer, please use our online portal to create and pay for your label.
Please also note if you received free shipping on your order, if returned items take the value of the order below the free shipping threshold, the initial shipping cost will be charged back and deducted from your refund.
OUTSIDE UK returns portal
If you wish to exchange an item for a new size or colour within the UK, we will ship the new item free of charge.
For UK exchanges, use our online returns portal to create your returns label, we use a live stock exchange feature so you can select another size, colour or item of the same price to exchange for. However exchange requests are still subject to stock availability when we receive your exchange to our warehouse.
Unfortunately at the moment we can't offer exchanges on orders from outside of the UK due to duties and taxes. To exchange internationally, you will need to return your original order for refund and place a new order.
1. Click below to start your return via the portal relevant to your country.
UK RETURNS - returns portal
INTERNATIONAL RETURNS - returns portal
2. Package your item(s) carefully in original condition. All tags should be attached and garment bag included
3. Where possible please use your original packaging to avoid waste
4. Please make sure to include your order number inside the package
5. Drop off your return with your chosen courier and keep hold of the tracking information.
Firstly, please send back your return by using our online returns portal.
Once you have received an email to state that our warehouse has received your return, please allow up to 10 working days for your refund to be processed.
Once the refund is completed, you’ll receive an email as confirmation and it can then take 3-5 working days depending on your payment provider for the funds to arrive to your account.
If you are shopping from the EU, duties and taxes have been included in the item price and therefore you will be refunded the full item price when returning. Any additional duties and taxes paid on your purchase at checkout are to a third party, and not charged directly by Sisterhood. These charges are non-refundable. However, you may be able to recover these by contacting your local customs office directly. Refunds apply to the original purchase price of the item only.
Return postage costs are the customers responsibility, Sisterhood does not reimburse the cost.
By using our returns portal we offer a pre paid returns label, the cost of this will be charged via the portal for UK or deducted from the refund amount for countries outside of the UK.
Please also note if you received free shipping on your order, and returned items take the value of the order below the free shipping threshold, the initial shipping cost will be deducted from your refund.
If you have any questions please email us at contact@join-the-sisterhood.com