You may return items purchased from our online store within 14 days of the delivery date.
To be eligible for a refund, all items must be returned in their original condition, unworn, unused, and with all original tags attached.
We are unable to accept returns that show any signs of wear or use. This includes, but is not limited to:
- Perfume
- Make-up or deodorant marks
- Removed or missing tags
- Items returned outside of the 14-day return period (based on postmark date)
Any items that do not meet these conditions will not be accepted and will be returned to the sender.
Returns postmarked after 14 days but within 30 days of the delivery date will be eligible for store credit only. Any returns postmarked more than 30 days after the delivery date will not be accepted.
Once your return has been received at our warehouse, please allow up to 10 working days for your refund to be processed. You will receive an email confirmation once your refund has been issued. After confirmation, it may take an additional 2–5 working days for your payment provider to return the funds to your account.
To create your return please use our online portal linked
Exchanges are eligible within the UK only
If you are based in the UK you have up to 30 days from the date you received your item to create an exchange. We will ship the new item free of charge.
Please use our UK returns portal to create your exchange.
Exchange requests are subject to stock availability once received back to our warehouse.
Unfortunately at the moment we can't offer exchanges on orders from outside of the UK due to the way that international duties and taxes are processed. To exchange internationally, you will need to return your original order for a refund and place a new order.
1. Click below to start your return via the portal relevant to your country.
UK ONLY RETURNS - returns portal
INTERNATIONAL RETURNS - returns portal
2. Package your item(s) carefully in original condition.
All tags should be attached and garment bag included
3. Where possible please use your original packaging to avoid waste
4. Please make sure to include your order number inside the package
5. Drop off your return with your chosen courier and keep hold of the receipt.
If returning internationally using our self postage method, we suggest using a tracked service
Once your return package has arrived back to our warehouse, please allow up to 10 working days for your refund to be processed.
Once the refund is processed, you’ll receive an email as confirmation and it can then take 2-5 working days for the funds to arrive to back to your account.
If you are shopping from the EU, duties and taxes have been included in the item price and therefore you will be refunded the full item price when returning.
For countries outside of the EU, any additional duties and taxes paid on your purchase at checkout are to a third party, and not charged directly by Sisterhood. These charges are non-refundable. However, you may be able to recover these by contacting your local customs office directly. Refunds apply to the original purchase price of the item only.
Return postage costs are the customers responsibility. Sisterhood does not reimburse the cost.
By using our returns portal we offer a pre paid returns label, the cost of this will be deducted from the refund amount. For international customers we have an option to use a self postage method meaning you can use whichever courier you prefer at your own expense.
If you have any questions please email us at contact@join-the-sisterhood.com