The present general terms and conditions of sale are made between:
SISTERHOOD
Called - The seller
and :
Any individual wishing to make a purchase on the Seller website www.join-the-sisterhood.com,
Called - The Client
1 : Object
The terms and conditions of sale define the contractual relation between the Seller and the Client, and the conditions that apply to all purchases made on the Seller retail website www.join-the-sisterhood.com, called “the Site”.
With the present terms and conditions of sale, the Client is forbidden to purchase for resale, according to clause L 110-101 of the Commercial Code
The Client must be at least 18 years old and have judicial capacity or have a parental authorisation to order on the Site.
The acquirement of a product on the Site implies the Client’s complete acceptation of the General Terms and Conditions of Sale. These override any of the Client’s general or particular conditions.
The Seller has the possibility to change the General Terms and Conditions of Sale. However the Conditions applied to the Client are those in effect at the date of his order on the Site. The present General Terms and Conditions of Sale are the exclusive propriety of the Seller. All reproductions, even partial, are strictly forbidden.
2 : The website
1.1 The Website www.join-the-sisterhood.com is an e-commerce website that is accessible on the Internet and it is open to any user of the Internet. It is edited and distributed by the company SISTERHOOD. Its head office's address is 69-71 Lever Street, M1 1FL.
1.2 The Website offers to sell a variety of clothes and accessories for women to Net users browsing on the Website. By virtue of the Terms of sale, it is agreed that the User and SISTERHOOD will be collectively named "the parties" and individually called the "party", and that the User who validated an order will then be called the "Buyer". The rights and duties of the User inevitably apply to the Buyer.
1.3 Sisterhood reminds that the Products are exclusively for the personal use of the Buyer and it must not have any direct link with his professional activity. If thought otherwise Sisterhood reserves the right to refuse the carrying out of the order.
1.4 The Buyer declares that he has full legal capacity.
1.5 The order of any Product offered on the Website presupposes the consultation and the express consent of the General Terms of Sale when ordering anything.
1.6 The aim of the General Terms of Sale is to define the rights and duties of the Parties born from the online sale of the Products offered on the Website.
3 : The products
a) Description of the Products
2.1 The Products offered by Sisterhood are those shown on the Website on the day of its consultation by the User and within the limits of available stocks.
2.2 The Products are described and presented with the greatest precision possible. The photos illustrating, in support of the text, the products do not enter in the contractual field. As such, if Sisterhood tries to represent as faithfully as possible the Products of which the photos are displayed on the Website, variations may occur, particularly given the technical limitations of colour renderings of computer equipment.
b) Availability of the Products
2.3 Sisterhood is committed to honour the orders only within the limits of available stocks. If one or several Products are not available, Sisterhood is committed to inform the User as soon as possible. Sisterhood incurs no liability for a stock shortage or the unavailability of the Products.
2.4 The unavailability of the Product can be notified to the User:
When he enters his order, he will be told that the Product he wants is unavailable at the moment.
After the validation of his order, an email will be sent to the Buyer from Sisterhood customer service to notify them.
2.5 If the payment has already been made, Sisterhood is committed to refund the price of the unavailable Product(s) from the amount taken on the bank account of the Buyer.
c) Retention of title
2.6 Sisterhood retains title to the Products ordered until they are fully paid.
4 : Prices
3.1 The Prices of the Products are given in pounds, VAT inclusive, without the participation to the delivery costs, on the day of the order.
3.2 The price billed to the Buyer is the price given on the order confirmation that Sisterhood sent by email.
3.3 Sisterhood reserves the right to update the prices at any time without notice. The Products will be billed on the basis of the rates in force when the order is entered, within the limits of available stocks. The rate in force is the one given on the Website, errors of typography excepted, for which Sisterhood is not responsible.
3.4 Prices are payable in full in a single instalment when the order is confirmed.
3.5 Any missed payment will result in cancellation of your order without notice from Sisterhood. The sale is final when the secure services accept the transaction.
5 : Payment
4.1 It is stated that you can pay on the Website by bank cards or by a Paypal account. The payment for the Products bought on the Website can be done safely, from the UK or from international countries 24/7.
4.2 The User will enter their card number, the cardholder name, the term of validity and the 3 numbers of the visual cryptogram that is on the back of your card.
4.3 Sisterhood reserves the right to refuse to honour the order of a User if Sisterhood and the User are under dispute, of any nature whatsoever.
4.4 Sisterhood uses the secure payment system Stripe. The integrity of the data exchanged between the Buyer and the secure platform is protected against any hacking attempt. The confidential data is directly transmitted on the server of the bank, without ever being sent through the servers of Sisterhood.
4.5 Stripe leans on the encrypted exchange protocol SSL (Secure Socket Layer) and provides all insurance required for transactions on the Internet.
4.6 Sisterhood reserves the right to cancel any order presenting a risk of fraudulent use of the bank card.
6 : The order
a) Browsing the Website
5.1 The User may navigate freely on the Website with no commitment to purchase via an order.
b) Registering an order
5.2 To order, the User has to click on "Add to my cart". Each time an item is added to the cart, it will be held until removed.
5.3 At any time before confirming your order, the User can:
• Get a summary of the Products he selected and modify his order by clicking on the link "cart"
• Continue their selection of Products by clicking back on the shop button.
• Finish the selection of the Products and confirm the order by clicking on “Checkout”.
5.4 To order the Products the User will have to click on "Order" and will confirm the buying options offered.
5.5 An order form appears on the screen, summing up: the nature, the quantity and the price of the Products ordered by the User, as well as the total amount of the order.
5.6 The User will have to identify themselves by filling in the form with great care, especially the mandatory information: first name, second name, email address, the delivery address and the billing address. If the User wishes to create an account for further checkout ease this is also possible.
c) Final confirmation of an order
5.8 The confirmation by the User of their order on the Website implies the agreement to the General Terms of Sale.
5.9 The User may then pay their order by entering their preferred banking information.
d) Confirmation of an order
5.10 When the Buyer confirms the payment of their order, a summary will appear with the order number. This summary also appears in the email of confirmation of the order.
5.11 An email of confirmation of the sending is sent to the Buyer on the sending date of the products, and then a second email will be sent when the items are shipped including a tracking number and link to track their package.
7 : The delivery
a) Terms and time of deliveries
6.1 The Products ordered are, depending on the choice of the Buyer, delivered to any address all around the world. The address of the delivery is given by the Buyer.
6.2 The orders are dispatched, the shipping method will be via Royal Mail.
6.3 In both cases, the Buyer will be able to track their order on the mail services tracking system with the tracking number provided in the shipping confirmation email. Sisterhood is committed to do its very best so that the order is carried out within a maximum of 10 days starting on the date of confirmation of the order, except in cases given in article 9.
6.4 The products ordered by the Buyer will be delivered to the address given by the Buyer on the order form or they will be left at the Post office attached to the delivery address of the Buyer, in case of absence of the recipient of the Order. If so, a delivery notice will be left in the mail box of the recipient so that they can pick up their parcel during office hours of the Post office, within 15 days. After this the parcels are returned to sender and you will be contacted when this is received back to head office by our customer service team.
6.5 The delivery address cannot be a PO Box. The information submitted by the Buyer is part of the sales contract. In case of error in the delivery information given by the Buyer, Sisterhood could not be held responsible for failure in delivery and re-delivery charges will be incurred should you want the parcel resent.
6.6 The shipping costs are based on the destination of the parcel, according to the rates of the postal services in effect.
b) Delivery issues
6.7 Delivery timelines are available on the website and may vary according to your order availability.
Delivery timelines are processed on business days and correspond to the average order preparation and shipping schedule on the territory.
Delivery timelines start from the order confirmation date by the Seller.
The Seller commits to proceed at its best to deliver the order to the Buyer within the timetable stated above. However the timelines are communicated on an indicative basis and an eventual delay could not lead to any interest and damages, deduction or cancellation of the order by the Buyer. However, if the ordered products haven't been delivered within 14 days after the indicative date of delivery, for any case other than an incorrect shipping address being given, the sale can be revoked on written request of the Buyer or the Seller. The sums of money paid by the Buyer will be refunded without delay, except any compensation or deduction.
The Customer is the only responsible person for the non-execution or the defective execution of the Contract due to a lack of indication during the Order process (wrong or incomplete address, wrong name...).
6.8 the Customer is required to check the wrapping state as well as the Articles upon delivery.
It is the Customer's responsibility to express reservation and claims that he/she consider necessary, nay to refuse the parcel, when the parcel is manifestly damaged at the Delivery. The aforesaid reservations and claims shall be addressed to the carrier by email with acknowledgement of receipt within 3 business days, except public holidays, that follow the Delivery date. The default of claim within the afore mentioned period cancels any lawsuit against the carrier in accordance with the provisions of article L. 133-3 of the commercial Code.
The Customer must make sure that the delivered Goods correspond to the Order. In case of non-compliance of the Goods in kind or in quality to the mentioned specifications in the Delivery slip, the Customer must inform the Seller by e-mail and send the Goods back to the given address, in the case of wrong goods being sent by the Seller return postage costs will be covered on receipt of the item to head office.
c) Limitation of liability
6.9 The Products offered are in compliance with UK legislation. Sisterhood is not to blame in case of non-compliance with the legislation of the country where the Products are delivered. It is up to the Buyer to check with the local authorities if they are authorised to import or to use the ordered Products.
6.10 Only guarantee made: The Products are in perfect condition during the handing-over to the carrier. No other express or tacit guarantee is issued.
8 : Exchange/Return of a Product: Right of withdrawal
7.1 The Buyer has a right of withdrawal for the following reasons:
• Non-fulfillment of the Product for any reason.
• Non-compliance of the Product
The order slip and the items must be resend to the returns address at the customers expense.
7.2 In both cases referred to in 7.1, the Buyer will have the possibility to ask Sisterhood for an exchange or a refund of the Product.
7.3 To exercise your right of withdrawal, the Buyer will have to ask for it within 14 days after receipt of the Product. The Product shall be returned to Sisterhood at the address given in the parcel and shall meet the following conditions:
• Be in perfect condition,
• Not have been used,
• Be in its original packaging, and complete (spare buttons, tags, removable straps, accessories...), not worn and unwashed so that it can be re sold in perfect condition. Right of withdrawal won't be applied if products have been damaged, deteriorated or made dirty by the Buyer, including make-up stains from trying the item on or smells of perfume.
• Be accompanied by the order form or include order number and Buyers name.
7.4 If the Product is found leading to non-compliance with the order, or is defective upon delivery, or if the product is defective, the return shipping fees will be the responsibility of Sisterhood. In this case, Sisterhood will provide you with a postage refund on receipt of the items to head office. Please contact the customer service at contact@join-the-sisterhood.com.
7.5 Sisterhood does not accept the postage due parcels. Any risk associated with the transport is carried by the Buyer. The Buyer is responsible if the parcel is lost. So we always suggest tracked returns.
7.6 If the above-mentioned conditions are met and if the Buyer wanted a refund of the Product, Sisterhood will pay back the amounts of the Product(s) bought by the Buyer minus the original postage costs and in cases where free shipping has been used, standard postage costs will be deducted from the refund amount if the refund amount takes the order value to under the free shipping threshold. Refunds will be processed within 14 days starting on the date of receipt of the returned product by Sisterhood.
7.7 Any items purchased on sale or with a discount code for any promotion other than our postage discounts are exchange or store credit only, should you wish to exchange an item that has been been purchased on sale, an item of the same value or less must be chosen. If the item is of lesser value then a credit code will be issued to you via email. A clear note must be put into your parcel on returning and an email to be sent to our customer service team - contact@join-the-sisterhood.com
9 : Data protection
8.1 Supplying personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. Such information is strictly confidential. Failure to supply information required shall lead to the order being automatically rejected.
8.2 The security protocol ensures total confidentiality of the information sent. Sisterhood is committed not to transmit or exploit any personal information of the Buyers (Data Protection Act n°78-17), except if they are linked to his strict activity.
8.3 In accordance with the Data Protection Act n°78-017 of 6 January 1978, the User has the right of access, modification, correction or removal of data relating to him or her. To exercise this right, the User must address a request to Sisterhood by email at contact@join-the-sisterhood.com.
8.4 The processing of personally identifiable information is subject to formal declaration registered with the National Commission for Information Technology and Civil Liberties (CNIL): n°1359103.
10 : Liability – Force Majeure
9.1 Sisterhood has only a mere best efforts obligation for every step to access and order on the Website (order process, delivery, customer service, etc.).
9.2 Sisterhood cannot be held liable for any harm inherent in using the Internet, such as a breach in service, outside intrusion or the presence of a computer virus, or for any event deemed to fall under force majeure, in accordance with the case-law, in particular a strike of the postal services, a stock out from the manufacturer, the destruction or the total loss of the stock, a model not made any more that Sisterhood would not know about, as well as any exceptional event.
11 : Intellectual Property
All elements of the Website, visual or sonorous, are protected by copyright and are under intellectual and artistic property around the world. Reproduction in whole or in part is strictly prohibited without prior agreement.
All reproductions or representations of the website are submitted to the specific and prior agreement of SISTERHOOD.
The non compliance of this obligation is an infraction that engages the criminal justice responsibility of the author.
All techniques such as framing or deep-linking are strictly forbidden unless special written authorisation is delivered by SISTERHOOD.
The “SISTERHOOD” name was subject to a trademark registration for text and logo. In consequence, all reproductions of this brand, non authorised by SISTERHOOD constitute a counterfeit act that can be the object of penal or criminal prosecutions.
The web user is thus forbidden to harm the “SISTERHOOD” brand. It is strictly forbidden to use or reproduce the SISTERHOOD name for any reason, on any medium without the prior and written authorisation of Sisterhood.
12 : Contact
By email: contact@join-the-sisterhood.com
13 : Partial non validity
If a particular stipulation of these General Terms of Sale is held invalid or declared as such by any Authority of competent jurisdiction, the remaining provisions will remain in full force and effect.
14 : The entire contract
13.1 These General Terms of Sale and the order summary transmitted to the Buyer form a single contract and constitute the whole of the contractual relationship between the Parties.
13.2 In case of contradiction between the documents, the General Terms of Sale have priority.
15 : Applicable Law and the Jurisdiction Concerned
These General Terms of Sale and the contractual relationship between the Parties are subject to British law.
Legal notices
The Website in its entirety is considered to be the exclusive property of the company Sisterhood. No reproduction or representation can be made without the prior written consent of Sisterhood. Sisterhood does not warrant the accuracy and completeness of the information given on the Website and the editor cannot be held liable for any error. If you notice some errors, please report them to: contact@join-the-sisterhood.com. The company Sisterhood reserves the right to correct the content at any time without notice.
join-the-sisterhood.com Privacy Policy
Sisterhood Clothing LTD, a UK Private Company limited by shares and each of its subsidiaries and affiliates (“Sisterhood”) respects your privacy and wants you to understand our privacy policy. This Privacy Policy page communicates how, when, and why we gather information about our customers and what we do with it.
Sisterhood reserves the right to make changes to this Privacy Policy at any time. By accessing www.join-the-sisterhood.com (“Website”), you confirm that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or use your personal information, you should not use the Website or order goods from Sisterhood. We are not responsible for the content or privacy policies of third parties.
Website Security
We have taken many precautions to protect confidential information while you shop using the Website. We use the industry-standard SSL protocol (Secure Sockets Layer) to secure credit card transactions. The SSL system encrypts information that you submit to us via our website when you place an order as a safeguard against third party interception of your information.
IP Address
To facilitate a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection, this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting, and the examination of traffic trends and response rates to various promotional offers. This data is used in the aggregate, and is not linked to personally identifiable information.
Gathering And Use Of Your Personally Identifiable Information
If you place an order through Sisterhood, we will ask you for your name, email address, shipping address, telephone number and part of your credit card information. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are used to contact you regarding your order. Alternatively you may request to receive our e-mail newsletter updates.
We collect information from you when you visit our site including your IP address or unique device identifier, and cookies and data from the pages you visit. This is stored in log files and used to provide you more pertinent content when you visit our site. Your IP address, when available is used to provide a localised experience including prices in your currency and to adhere to regional preferences and requirements.
“Cookies” are used by every website. “Cookies” are small text files placed by a website on the web browser of a user who lands on a web page, then reads the information collected every time a user performs a function. We use cookies to provide security to you and assist in navigating the Website. You can at any time change or withdraw your consent and learn more about the cookies we use from the Cookie Declaration on our website.
We use your personal information to improve and customise our services, including sharing of your information for such purposes. This includes uses which we intend to provide an optimal match between you and our available products and services, including direct marketing. Such uses serve our interest in improving and growing our business and your interest in receiving optimal user results.
We use your personal information for security and safety purposes, including our own use and with third party security providers. We aim to protect you and us from spam, harassment, intellectual property infringement, crime and other security risks. We use personal information to comply with legal obligations pursuant to the legal protections afforded to you in your country. Where required to obey the law, such as in response to a subpoena or legal process we will disclose your personal information. We also reserve the right to use your personal information to exercise or defend legal claims.
We use your personal information to engage third party companies and individuals to provide services to us (such as payment processors, research companies, and analytics and security providers) to help us operate, provide and market our products and services. We use third parties where necessary or where their services are superior to what we could perform internally.
We will only retain your information for as long as is necessary for the purposes set out in this policy or as needed to provide services to you or to advertise or market services to you. If you do not use our Website or order goods from us for 7 years (from the date of your most recent order), we will delete your personal information with certain exceptions. For example, we may not delete your personal information insofar as it is needed to uphold our legal obligations, resolve disputes, or enforce our agreements.
If you would like to modify your information on file with us, request deletion of data, or terminate your account, please contact contact@join-the-sisterhood.com
Email List
When you sign up for our email newsletters, we ask for your first name and email address. If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience. You can also unsubscribe by contacting contact@join-the-sisterhood.com
Online Tracking
Website uses Google Analytics and may be able to see user’s referring site. Website does not respond to “do not track” signals, though users may be able to provide tracking instructions to Google Analytics. To opt out of Google Analytics, visit the Google Analytics opt-out page found at https://tools.google.com/dlpage/gaoptout and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.
GDPR Compliance
Sisterhood complies with the requirements of the General Data Protection Regulation (“GDPR”) with respect to data concerning citizens or residents of European Union countries and Switzerland. To the extent other terms of this Privacy Policy or Sisterhood’s Terms and Conditions contradict the terms herein as applied to EU Residents and Citizens, the terms of this “GDPR Compliance” section control.
EU residents and citizens have the following eight rights under GDPR and are entitled to the facilitation of these rights by Sisterhood as set forth herein:
Right to be Informed
Sisterhood collects the following “personal information” as defined in GDPR when a sale is consummated: name, e-mail address, shipping address, telephone number and partial credit card information. We use this information to process and fulfil your order and to notify you of your order status. You may also choose to provide us with your personal information of varied nature if you contact us regarding customer service concerns.
Right of Access
EU residents and citizens have a right to be informed of data that is stored, processed or analysed and to obtain a copy in plain English. To request such information please email us at contact@join-the-sisterhood.com using the same email you used to complete your transaction and provide us with your payment information in order to provide your account security.
Right to Rectification
EU residents and citizens have a right to revise our information if inaccurate or complete, and if information is disclosed to third parties to have that information rectified by the third parties. If after accessing your information, an EU resident or citizen believes our information on file regarding you is inaccurate, one may respond to the email which was provided with information pursuant to EU resident or citizen right of access and provide the rectifying information.
Right of Erasure
This is a non-absolute ‘right to be forgotten.’ If you are an EU resident or citizen and after accessing your information you would like to have it erased, please send an email explaining the circumstances warranting erasure to the email which provided your information pursuant to your right of access. We may comply with the request, we may have a legal obligation to preserve some or all data under relevant laws, and/or we may have a legal right to retain information you have requested be deleted. You will be advised of our decision regarding your data erasure request.
Right to Portability of Data. EU residents and citizens have a right to have your data stored with us to be moved, copied or transported in a safe and secure manner without affecting its usability. If you would like your personal data in portable form, please email a request to contact@join-the-sisterhood.com with the subject line “Request for portable data”
Right to Object to Processing
EU subjects may object to direct marketing including including any personalised website content, emails, or to all processing of their personal information. EU citizens and residents have an absolute right to object to use of their personal data for direct marketing purposes. You may not have an absolute right to object if your personal data is used for a task carried out in the public interest, or for legitimate interests such as scientific or historical research or statistical purposes. If you are an EU citizen or resident who objects to processing of their personal information, please send an email request to contact@join-the-sisterhood.com with the subject line “Objection to processing” and tell us whether you object to direct marketing or all processing.
Rights in Relation to Automated Decision-making
Sisterhood uses personal information to profile customers including to facilitate direct marketing. Sisterhood may also provide emails, marketing, or advertising to EU citizens or subjects by automated means, and automated (non-human) responses to customer actions or requests. If you would like more information regarding Sisterhood’s automated decision-making or to request human follow up to an automated promotion or Sisterhood’s communication, or a response to an EU citizen or resident action or request, please send an email request to contact@join-the-sisterhood.com with the subject line “Automated decision making” and provide the details of the transaction in question.
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Privacy Policy Changes
We may change this Privacy Policy from time to time. If we believe the changes are material, we will let you know by one or more of the following: (1) posting a conspicuous notice on the Website or (2) sending you an email regarding the changes.
This privacy policy is published and takes effect February 1st, 2016.